Your Questions, Answered

At Care Plus Urgent Care, we know that when you need medical attention, you want answers fast. That’s why we’ve compiled a list of frequently asked questions to make your visit as smooth as possible. From what services we offer, to insurance and billing details, to how our live wait times work, our FAQs cover the essentials so you can feel confident and prepared before you arrive. If you don’t see your question here, our friendly staff is always just a call or click away to provide the answers you need.

We treat non-life-threatening illnesses and injuries such as colds, flu, ear infections, minor cuts, sprains, strains, minor fractures, rashes, allergies, burns, and urinary tract infections.
We also provide basic labs, X-rays, and some vaccinations.
Urgent care is appropriate for non-life-threatening conditions that need same-day care.
Go to the Emergency Room (ER) for severe chest pain, difficulty breathing, major trauma, uncontrollable bleeding, stroke symptoms, or loss of consciousness.
Most urgent care visits are walk-in, but many centers allow online check-in or same-day appointments to shorten wait times.
A government-issued ID, Insurance card (if applicable), A list of medications you take. Any recent medical records related to your visit (optional)
Most urgent care centers accept major insurance plans, including but not limited to Anthem Blue Cross Blue Shield, Humana, Aetna, United Health, and more. Call ahead or check your insurance portal, as coverage can vary.
Costs depend on your insurance co-pay and the services you receive. Self-pay patients typically have transparent, upfront pricing available at the front desk or on the clinic’s website.
Wait times vary depending on how busy the center is, but urgent care facilities aim to treat patients more quickly than the ER.
Yes. Providers at urgent care can evaluate your condition and send prescriptions electronically to your preferred pharmacy when necessary.
Yes, we offer on-site X-rays and rapid tests, such as for flu, COVID-19, strep, and urine tests.
Urgent care can refill certain medications in limited, short-term situations, but does not replace your primary care provider for chronic disease management. Long-term medications often NOT refilled including controlled substances (ADHD meds, opioid pain medications, controlled anxiety meds). Providers prioritize safe, appropriate medication management.
Yes. Providers can issue return-to-work, school, or sports participation notes after your visit when appropriate. Your provider will let you know if follow-up care is required. Some clinics offer referrals to specialists or recommend visiting your primary care provider.